Support
Questions about Cereus Media Engine, your data, or a connected YouTube channel? Here is how to reach us.
Contact
Cereus Media Engine is provided by Cereus Enterprises LLC.
- Support email
- [REVIEW: support email address]
- Privacy requests
- [REVIEW: privacy contact email, or confirm the support address handles these]
- Mailing address
- [REVIEW: business mailing address]
- Response time
- [REVIEW: state an expected response time, or remove this line]
Please don't include passwords, OAuth tokens, or other credentials in your message. We will never ask for them.
Early access
CME is in private development and is not yet open for public sign-up. If you would like to hear when early access opens, email us at the support address above with your name and your brand or business.
Disconnecting YouTube
You can remove CME's access to your YouTube channel at any time:
- In CME: open the brand's publishing destinations and choose to disconnect YouTube. CME deletes its stored copy of your access and asks Google to revoke it.
- In your Google Account: use the Google security settings page to remove CME's access, even if you cannot sign in to CME.
Videos already uploaded remain on YouTube until you remove them in YouTube Studio. For more detail, see Disconnecting YouTube in our Privacy Policy.